Frequently Asked Questions
Find clear answers to common questions about our products,
orders, customization, and services.
Categories
General
Do you offer fine jewelry and custom designs?
Yes, we specialize in fine jewelry crafted with attention to detail. We also offer customization services to help you create a piece that reflects your personal style.
Where are you located?
Our studio is based in India, and we serve customers both locally and internationally through our online store.
Do I need an appointment to visit?
Appointments are recommended for personalized consultations, but walk-ins are welcome during business hours.
Orders
How can I place an order?
You can place an order directly through our website. For custom or high-value orders, our team is happy to assist you personally.
Can I modify my order after placing it?
Order changes are possible before processing begins. Please contact us as soon as possible for assistance.
Do you accept custom jewelry requests?
Yes, custom orders are one of our specialties. Share your idea with us, and our designers will guide you through the process.
Shipping
Do you offer shipping services?
Yes, we provide secure and insured shipping for all orders.
How long does delivery take?
Delivery timelines vary based on location and product type. Estimated timelines will be shared during checkout.
Is my shipment insured?
All shipments are fully insured until they reach you.
Payments
What payment methods are accepted?
We accept major credit/debit cards, UPI, net banking, and selected digital wallets.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways.
Security & Warranty
Do you provide product authenticity assurance?
Yes, all our jewelry is quality-checked and comes with authenticity assurance.
What if my package arrives damaged?
If your package appears tampered with, please contact us immediately before opening it so we can assist you.